Curse

LithiumPicnic · Jul 16, 2009, 06:19 PM // 18:19

Wow, gg anet. At my company its pretty bad practice "banning" paying customers. Please lets get this sorted out, as its not he first time.
Fraud checks is the way to go, but this seems a bit excessive!

GL guys, hope you get your accounts back soon!

Pen Fifteenn · Jul 16, 2009, 06:35 PM // 18:35

I hope so too. I'm up to about 3 hours and so far no help

Zonk · Jul 16, 2009, 06:50 PM // 18:50

Quote:

Originally Posted by Pen Fifteenn

I hope so too. I'm up to about 3 hours and so far no help

3 hours? you should be glad, I haven't been able to get on for at least 13 now (11 hours since last reply from support, and that mail only said they'll get back to me after looking into it)..

Not giving up hope yet though, as I know I haven't violated anything unless something was changed last night, so I'm almost certain they'll sort it out somehow

tkachuk175 · Jul 16, 2009, 06:54 PM // 18:54

Quote:

Originally Posted by LithiumPicnic

Wow, gg anet. At my company its pretty bad practice "banning" paying customers. Please lets get this sorted out, as its not he first time.
Fraud checks is the way to go, but this seems a bit excessive!

GL guys, hope you get your accounts back soon!

what do they care? they already got our money. They can take as long as they want.

Polgara Val · Jul 16, 2009, 07:00 PM // 19:00

A friend of mine also got a code 045 permanent ban last night on both his accounts. The reason was apparently 3rd party hackers and terminated the accounts to protect them, as someone else has said also on this thread.

Its become a bit of problem all over sudden, but he got his main account back this morning, waiting on his other one now, took about 12-20 hours till they fixed it.

Send a ticket through support and be patient ladies and gents they will get to you eventually. Just dont overly e-mail them it wont help your case.

Pol

tkachuk175 · Jul 16, 2009, 07:04 PM // 19:04

would it be that difficult to send an email message to those affected by this hacker problem?? Lettign everyone just sit here thinking that we've done something wrong isn't right.

Pen Fifteenn · Jul 16, 2009, 07:15 PM // 19:15

Yeah. I sent them one and they've gotten back to me but nothing helpful. I'll wait a few days I guess.

lordelg · Jul 16, 2009, 07:45 PM // 19:45

I got my accountback with the 3rd party reasoning.

im happy now.

Jay Dee · Jul 16, 2009, 07:51 PM // 19:51

My account's also just been unbanned, same reasoning

Gonzo_Neo · Jul 16, 2009, 08:03 PM // 20:03

Hi

Today when i try login i cant because a message said that my account has been suspended permanent with code=045.

I dont know why, because for 2-3 weeks only play GW to make Zaishen Missions, Yakkington and sell in Kamadan.

I dont use bots, i dont insult anybody, or something, only missions Zaishen :S

Some body can me help or tell me the mail to contact with NCSuport???

Thx

Apollo Smile · Jul 16, 2009, 08:04 PM // 20:04

http://help.ncsoft.com/cgi-bin/ncsof...p_sid=9yjjlQuj

Pen Fifteenn · Jul 16, 2009, 08:09 PM // 20:09

Account back and running

To everybody, just send them an email and within hours everything will be back to normal.

tkachuk175 · Jul 16, 2009, 08:27 PM // 20:27

good deal. congratz. still waiting

Zonk · Jul 16, 2009, 08:29 PM // 20:29

Yayayay! Finally got back in! Or at least will, reinstalled the game this morning when I was frustrated over the ban so still got 25k files to load to get into my guild hall..

Reason was 3rd party hacking attempt here as well, so guessing that's the case with at least 99% of the rest of you

Quote:

Originally Posted by Pen Fifteenn

Account back and running

To everybody, just send them an email and within hours everything will be back to normal.

Gz to you (see, told you it wasn't the name

)

killerbot3009 · Jul 16, 2009, 08:36 PM // 20:36

wow, lol, i didnt expect this many people to have problems with thier accounts lol anyways, gg to you people that got thier accounts back and stuff and gl to those who are trying still

tkachuk175 · Jul 16, 2009, 08:50 PM // 20:50

Hooray!! I'm back!! darn credit card. Good talking to all ya. Hope the rest of you get back soon.

Pen Fifteenn · Jul 16, 2009, 09:27 PM // 21:27

Yeah they told me that someone like, hacked into my thing. Some bs. I think they just had some sort of malfunction. Just be patient everyone. Took me about 5-6 hours to have my account back.

Messy · Jul 16, 2009, 11:51 PM // 23:51

Last night 4 people within my alliance got bans, 3 of them perma Code 45.
1 of them was all cleared up within a couple of hours.
1 was hacked and when he logged on later in the day had a Code 45. Still dealing with customer service.
I forgot who was the 4th, there was just so much talk trying to figure out how 4 people were banned within an hour.

therangereminem · Jul 17, 2009, 12:43 AM // 00:43

maybe be from buying things through the store with acredit card witha different name and addy from what your account has for its info

pamelf · Jul 17, 2009, 02:47 AM // 02:47

Haha, I was going to buy a storage pane today...looks like I won't be.